IContact is a company that lets you easily publish and track your email newsletters that you need to send out. Not only that, but you can also use it for auto responders and RSS feeds. The great thing about email services that you pay for is that you get more features than what you get with free email. With more than 22 thousand clients around the world, its safe to say that they are going to be able to take care of anything that you need.

Pricing

iContact‘s free plan includes 500 contacts for an indefinite period of time for up to 2000 emails per month. This free service has fewer features than their paid accounts. You can also get a free 30-day trial to try out their paid service. Their pricing is contact based and includes 500 contacts per month for $10, 1000 contacts for $19, and 2500 contacts for $29. Contact based pricing is advantageous if you intend to send more than one email per month to the same list of contacts.

Campaign Customization Ability

As with most AutoResponder services, iContact has focused a great deal on providing the best functionality to it’s customers. And they done quite a nice job. The similarities between what iContact can do, and what it’s competitors can do is marginally different at best. If you are accustomed to what AWeber and Getresponse can do for you, then you will find near identical functionality with iContact.

iContact offers many options for custom subscriber sign-up forms and allows you to setup different forms for each of your websites by utilizing different forms of data gathering. You are also allowed to create surveys and archive newsletters at no additional cost.

In the end, usability and customization comes out equally comparable to both GetResponse and AWeber.

Tracking And Monitoring

Now we start seeing the difference between iContact and the services we ranked higher. The campaing tracking with iContact seems to trail off a bit as it does not keep tabs on conversions or email replies. These two crucial features combined with the fact that iContact simply removes a complaining customer from your list can become quite frustrating. After all we know how hard it is to build lists, and the list slowly disappearing without having a say in the matter quickly becomes aggrevating.

Email Deliverability

One hundred percent of the emails we sent went through in our test. They do not allow you to edit an email that has been scheduled to send without having to cancel the send. When you choose to send the email immediately, it takes about one minute for it send.

Simple to Use

iContact is able to do this because of their great user interface, which allows new email marketers hit the ground running with basic features, but also makes it simple for the more experienced to access the features they need. Either way, iContact has created an awesome product, which is why over 50,000 customers currently use iContact.

Support

Most people feel one of the best things that you get from IContact is not just the service, but the support as well. You are not just getting email marketing solutions. You also get a great support team as well. They are going to be there for you every step of the way to make sure that you are getting the help you need. There are a few different ways to be able to get in contact with them. The first way is by phone, so you can talk to a real person and get help when you need it. The other way is, of course, by email.

They offer phone and live chat support from 8 a.m. to 8 p.m. ET as well as 24/7 email support. We found their live chat to be very helpful and informative with no wait time. iContact offers both text and video tutorials but no FAQ section.